Mlink operates in 176 countries worldwide, but some regions have restricted access. To check availability, select your country during the checkout process. If Mlink isn’t accessible in your location, a notification will let you know right away.

Yes, to ensure security and compliance, we have the following limits in place:
1. Per transaction: A maximum of €8,000 (or the equivalent in your payment currency).
2. Monthly limit: Based on your verification level, calculated over a rolling 31-day period from your last purchase date—not by the calendar month.

Absolutely! If you hit your daily or monthly limits, we’ll notify you via email with clear instructions on how to request an increase. Simply follow the steps provided to raise your account limits.

Returning Mlink users enjoy instant payment processing. For new users, a quick identity verification process is required. Don’t worry—it’s simple and automated, taking just about 5 minutes if all documents are uploaded correctly.

The delivery speed depends on the blockchain network. On average, it takes about 10 minutes. During peak network times, delays of up to an hour might occur, but rest assured your transaction is in progress.

You can track your order status directly in your Mlink account. Once your payment is processed, you’ll see the transaction details, including a link to the blockchain transaction and your full transaction history.

At Mlink, transparency is key. There are no hidden fees or surprises—you’ll get exactly what you ordered, based on the amount you input in the form.

Sometimes, Mlink covers blockchain fees (paid to miners for network upkeep). If we can cover it, you’ll see a zero value in the fee field. Otherwise, the fee will be clearly displayed before you confirm your order. Note: If your payment currency differs from your account currency, your provider may apply a conversion fee.

If the crypto-to-fiat rate changes by more than 1%, your order will automatically be canceled, and your funds will be returned. This ensures you aren’t affected by unexpected rate fluctuations.

You can pay using various methods like instant bank transfers, e-wallets (e.g., Skrill, Neteller), and more. The available options, including APMs, will depend on your country and will be shown when you create your order.

Alternative Payment Methods (APMs) include instant transfer services, digital wallets, and other non-traditional payment methods. Their availability depends on your country and the currency pair you’re using. Note that some APMs may apply their own fees, which will be shown during the payment process.

The deduction occurs after you create and confirm your order. You’ll be redirected to your chosen provider’s payment platform to complete the transaction. Once we receive the funds, the order will be processed instantly.

If your verification isn’t successful, we’ll refund your fiat funds to the payment account you used for the transaction.

We support almost all fiat currencies except those from restricted countries. If your card’s currency differs from the payment currency, your provider might apply a conversion fee. For detailed information, it’s best to check with your bank or payment provider.

You can still complete your payment in EUR or USD, and your e-wallet provider will handle the conversion. Please keep in mind that additional fees may apply—reach out to your provider for specifics.

Verification ensures both compliance and security. We follow strict KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures to prevent fraud, money laundering, and other criminal activities. These measures also protect your transactions and ensure that you, as the rightful user, are conducting them.

We’ve simplified verification into three easy steps:
1. Upload a valid ID (passport, ID card, driver’s license, or residence permit).
2. Take a selfie for identity confirmation.
3. Provide your address details.
Our AI-based system processes these details in under 5 minutes. For higher transaction limits, we may ask for additional information, such as proof of address or the source of your funds.

Verification is usually completed in less than 5 minutes. Occasionally, additional review time may be required.

Typically, you only need to verify your identity during your first transaction. In some cases, we may request updated information, but the process remains quick and straightforward.

Verification of your identity is triggered during your first transaction, based on the transaction amount, once you proceed to checkout.

Yes! You can use any internet-connected device. You can even switch devices—upload documents on your PC and complete the liveness check on your smartphone, or vice versa.

Unfortunately, no. Blockchain transactions are irreversible by design. Double-check all details, especially wallet addresses, before completing your order.

Mistakes in wallet addresses cannot be corrected due to the immutable nature of blockchain technology. Always verify your details carefully, as incorrect information will result in the permanent loss of your funds.

Selecting a crypto wallet doesn’t have to be overwhelming. Here’s a quick guide to help you make the right choice:
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• Cold wallets: Ideal for those with significant cryptocurrency holdings. Devices like Ledger and Trezor store data offline, offering strong protection. While secure, they are expensive and can be complex to use, making them less ideal for beginners or frequent transactions.
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• Hot Wallets: Perfect for most users. These are free software apps available for desktop (e.g., Metamask for ETH, Electrum for BTC) or mobile (e.g., Plark, Exodus). They are user-friendly, provide quick access to your funds, and are great for trading, buying, selling, and payments. While some worry about their security, hot wallets are generally reliable when proper precautions are taken.
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P.S. Avoid paper and web wallets. Paper wallets are outdated, and web wallets may expose you to security risks.
For 90% of users, hot wallets strike the right balance between convenience and security. Choose what suits your needs and lifestyle best!